Many leaders solve problems on the fly—without a clear, repeatable strategy. And that leads to inefficient processes and lesser outcomes. Whether it’s adjusting to market changes or navigating a team conflict, problems are part of the job.
The difference between good and great leaders is that they don’t just react. They tackle these issues with a plan that ensures they get the best outcomes from a thoughtful, repeatable process. Problem-solving skills can be learned—and like any skill, they can be improved.
Problem-solving is the ability to identify challenges, think critically and creatively about potential solutions, and take actions that lead to positive outcomes. It’s not just about fixing what’s broken–it’s about proactively tackling potential problems and creating better ways forward.
The challenge lies in building a thoughtful, repeatable problem-solving process. It not only needs to be thorough; it also needs to be applicable to a wide range of issues, from interpersonal relationships to sudden market changes. That means walking through a process of identifying the problem, brainstorming solutions, selecting the best option, implementing the chosen solution, and finally, evaluating the results.
This step sounds simpler than it is. In practice, what leaders often find themselves doing is putting out fires and dealing with symptoms of the problems rather than actually handling the root causes. Instead of reacting and just asking, “What’s going wrong?” try looking at:
Developing strong problem-solving skills means starting with a clear view of the problem. That’s the only way to move forward with a solution that actually works.
Once the problem is clearly identified, it’s time to start thinking of solutions. This is the creative stage–and no, that doesn’t mean flashy. It means you’re looking for flexible, resourceful, open-minded ideas. There are a few important ideas to keep in mind here:
CPI’s leadership development programs help guide leaders to build a problem-solving culture where creativity and innovation are encouraged.
Not every idea will work. Some might be too expensive, unsustainable, or simply not reasonable options. That’s why great leaders have to learn how to weigh their options carefully and act swiftly, putting their whole focus into the ideas they’ve chosen. Keep in mind:
CPI’s executive coaching programs help leaders learn how to evaluate solutions objectively. Participants learn how to weigh costs, impact, and set up a timeline–allowing them to move forward with confidence.
Choosing the solution to run with is only half the work. Execution is where real impact happens. To lead the implementation of the solution, it’s important to:
Finally, evaluate. What worked? What didn’t? Leaders who reflect on the process grow and improve their process faster. Reflection closes the loop and sets the stage for continuous improvement. CPI’s executive coaching program helps leaders build this process, embedding the problem-solving process into their workflows.
Great leadership isn’t about having all the answers– it’s about knowing how to find them. With the right tools and mindset, anyone can strengthen their problem-solving skills. CPI helps turn good managers into exceptional leaders through our personalized leadership development programs and one-on-one coaching.
Because the truth is, you will face problems in your career. Knowing how to find the answers is the key to building long-term success.