Client Satisfaction
An +82 Net Promoter Score. Here is what that means.
CPI's Net Promoter Score of +82 places us among the highest-rated professional services firms in the world. It is the result of a relentless focus on outcomes, relationships, and the human experience of career transition.
What is a Net Promoter Score?
The Net Promoter Score (NPS) is the global standard for measuring customer loyalty and satisfaction. It asks one simple question: how likely are you to recommend this organization to a friend or colleague? Scores range from -100 to +100.
An NPS of +82 is exceptional by any measure. The average NPS for professional services firms globally sits between +30 and +50. CPI's score reflects the depth of trust our clients and candidates place in us -- and the consistency with which our partners deliver on that trust.
Net Promoter Score
Industry average: +30 to +50
What our clients and candidates say
The support I received from my CPI consultant was exceptional. I landed a role I am genuinely excited about in less than two months.
Program Participant
Senior Manager, Financial Services
CPI's outplacement program helped us manage a difficult restructure with care and professionalism. Our employees felt supported throughout.
HR Director
Global Manufacturing Organization
The quality of coaching was outstanding. My consultant understood my industry, my goals, and what it would take to get me there.
Program Participant
Vice President, Technology